FAQ
(Frequently Asked Questions)
Do your mouthpieces pair well with synthetic reeds?
Absolutely! The material and method of production is almost entirely separate from a mouthpiece’s compatibility with reeds. The more important factors are the evenness of the table and rails which allow the reed to properly sit and seal. This is why we hand finish all of our pieces after they are manufactured. It is important to note, however, that some synthetic reeds have a very unique body profile which may affect the placement of the ring ligature, so a ligature adjustment may be necessary for certain models of reeds. Feel free to check out a demo of our “56” being played with a Legere synthetic reed here:
https://www.youtube.com/watch?v=pLp03Hojxl0
Are your mouthpieces copies of existing pieces?
Nope! Although some of our models are inspired by designs and sounds from the past, we have found it crucial to make adjustments that are conducive to modern production and modeling techniques. We take a lot of pride in our R&D process that allows us to create original and high quality designs with a distinct sound profile.
Why are certain pieces offered in limited tip opening options?
Different mouthpieces perform better in various tip sizes. When WCW's works on a given piece, we test the piece out with various tip openings. In some cases, one tip opening simply plays much better than others. If that difference is pronounced we limit tip openings based on our findings.
What is your return policy?
You are welcome to request a return within 30 days of receipt of your new mouthpiece. To request a return, please send an email including your order number and reason for return to info@windycitywoodwinds.com. You will be sent a shipping label and once we receive your product in good condition, you will be refunded minus a 15% cleaning and restocking fee per mouthpiece. International orders will be required to pay return shipping costs with their own label and provide tracking information to info@windycitywoodwinds.com. Custom engraved products cannot be returned.
Do you guarantee your 3D mouthpieces from breaking?
We are aware the use of 3D printing is new and adds some hesitation in buying a new mouthpiece. We have decided that that if you buy one of our 3D mouthpieces, we will do a one-time replacement of the mouthpiece as long as it has been within a year of purchase. For international orders, you will be asked to pay for the shipping and also any customs fees that could apply. This guarantee does not apply to our hard rubber line of mouthpieces.